KEB INDUSTRIES, INC.
2166 Joseph Lloyd Parkway
Willoughby, OH 44094
866.395.4438
                                                                                                                                                                                                         Fax 440.953.9209

 


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KEB TERMS AND CONDITIONS OF SALE


ORDER VALIDITY
Purchase order terms are valid for all actual and future orders.  Any customer change to a Purchase Order is valid only if approved in writing by KEB Industries, Inc.

PRICES
All prices are in United States Dollar currency.  Prices are subject to change without prior notice.  Call for current price quotations.

PAYMENT CONDITIONS
All invoices are payable in Net 30 day terms from the invoice date.  No deductions are allowed from invoices.  For overdue accounts, we shall debit your account 1.5% per month until the balance is paid in full.  Accounts 60 days past due, shall be shipped COD until the account is made current.  All new accounts must have a favorable Dun & Bradstreet rating.  If the account is unrated, financial information including credit references must be supplied and a credit limit established prior to shipping on credit.  There is a $50.00 returned check fee.

FREIGHT AND PACKAGING COSTS
All freight and packaging costs shall be paid by the customer.  These amounts shall be shown separately on each invoice.  All orders are F.O.B. Willoughby, Ohio.  Title of ownership transfers when the carrier accepts the merchandise.  Although it is not our responsibility, we will assist you in tracking any lost or late shipments.

INSURANCE
Any insurance costs shall be included in the freight costs and shall be the responsibility of the customer.


CLAIMS AND RETURNS
1.  All claims, written or verbal, must be made within five (5) business days after receipt of the product.  If you require a return, please call for a RETURN MERCHANDISE AUTHORIZATION number (RMA).  An explanation of the return must be enclosed.

2.  KEB shall replace or accept for return undamaged product      subject to the following conditions:

a.   Made-to-order items and standard items with special bores
      ordered incorrectly are not returnable.
b.   If the item shipped is not what you ordered, we shall replace
      the product and pay any additional shipping charges incurred.
c.    If the item is found to be defective by KEB, due to
      workmanship, KEB shall replace and return the item at no
      charge.

ORDERING INSTRUCTIONS
1. Call (866) 395-4438 toll free and reference the product family and size or the EDP number according to the chart on the following page.

2.  For Extended Noses, be sure to reference the A dimension and the B dimension when required.
3.  For custom products, please fill out the appropriate RFQ Fax Cover Sheet found in the “Customs” tab and fax it to (440) 953-9209.  A sample of material may be required for extrusions.



 

 


QUALITY


Standard KEB Collets are machined to a tolerance of .0005” or better Total Indicator Reading (TIR).

Standard KEB Guide Bushings are precision ground to a coaxiality of .0002” or better.  Coaxiality is a more rigorous measurement than TIR. 

Coaxiality tests the concentricity of multiple ID and OD points
simultaneously and their interrelationship with each other, a standard which redefines the industry.

SERVICE

Our cheerful and courteous staff is here to provide you status from order entry, through product realization, and shipment.

Our engineering staff is available to offer recommendations tailored to your specific needs as well as to help troubleshoot any unexpected problems.

If you have questions, KEB has answers.  Guaranteed.

INNOVATION

The KEB Engineering staff combines not only years of collet and guide bushing manufacturing experience, but years of knowledge in Swiss CNC machining.  With this knowledge, our staff can offer you innovative custom solutions to problems never dreamed of before.

Complacency is the enemy at KEB.  Innovation does not stop merely with the product design but it is the driving factor in our manufacturing processes and quality standards.